Frequently asked questions
What does gymzelo sell?
Home fitness equipment, including compact weights, skipping ropes, balance tools and core training equipment. Check the selected specification and included pieces on each product page.
Does gymzelo manufacture these products?
We do not describe these products as designed or manufactured by gymzelo.
Where do you deliver?
We sell and deliver within Australia only.
What does shipping cost?
Standard shipping within Australia is free, with no minimum order value.
How long does processing take?
Normally 1–2 business days.
How long does delivery take?
Estimated transit is 2–5 business days after dispatch. Combined with processing, estimated total delivery is 3–7 business days. These are estimates, not guarantees.
How do I check delivery progress?
Contact us with your order number for help with your delivery.
Can I cancel or change an order?
Contact us promptly. We will check what is possible for the specific order.
Which items can be returned?
Contact us within 30 calendar days after delivery to request a voluntary return and tell us about the item and reason for your request. Your Australian Consumer Law rights are separate and are not limited to this window.
How do I request a return?
Email support@gymzelo.com with your order number, the item and the reason. Contact us before sending goods back.
Who pays for return shipping?
We pay return postage for eligible returns. Contact us first so we can arrange the return at our cost and provide the correct address.
Is there a restocking fee?
Contact us about your proposed return so we can explain the applicable terms before you send it. We will not reduce a statutory refund for a major failure by charging for use of the product.
Can I exchange an item?
Contact us about the item you want to return and the item you are considering. This does not remove statutory replacement rights for faulty goods.
When will a refund be issued?
For an approved return, we initiate the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your payment provider may take additional time to post the credit.
What if my order is damaged, wrong or incomplete?
Contact us with your order number and describe the issue. Photos may help where practical. The 30-day voluntary return window does not limit Australian Consumer Law rights.
Which payment methods do you accept?
Review the payment methods available for your order in checkout before submitting payment. Product prices are in AUD.
How do I manage optional advertising cookies?
Use the privacy choices link in our footer, where available, or email support@gymzelo.com to ask about optional tracking and your privacy choices.
How do I make a privacy request?
Email support@gymzelo.com with your request. We may need information to verify and respond to it.
How do I contact gymzelo?
Email support@gymzelo.com or call +1 (770) 989-0808. The configured business address is 11 Austin Ct, Newnan, Georgia 30263, United States.
Is a pair weight the same as a weight per item?
No. Check whether the stated weight is per side, per dumbbell, or for the complete pair or set.
Will a slider suit every floor?
Check the specific product’s floor compatibility and instructions rather than assuming all sliders suit the same surfaces.