Refund policy

Last updated: November 10, 2026

Voluntary returns

Contact us to request a return within 30 calendar days after delivery. Include your order number, the item and the reason for the request. We will explain the next steps and the appropriate return address. Please contact us before sending goods back.

Return shipping

We pay the return postage for eligible returns. Contact us before sending an item so we can arrange the return at our cost and provide the appropriate return address. Do not pay for return postage without first contacting us about the arrangements.

Refund processing

For an approved return, we will initiate the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer or payment provider may need additional time to post the credit to your account.

Your Australian Consumer Law rights

Our voluntary return policy is additional to the consumer guarantees under the Australian Consumer Law. Those rights are not limited to 30 days. Where a product has a major failure, you may choose a refund or replacement. For other failures, an appropriate remedy may include repair. Contact gymzelo for help with a faulty, unsafe or incorrectly described product; we will not require you to pursue the manufacturer instead.

Damaged, incorrect or incomplete orders

Contact us with your order details and a description of the problem. Photographs may help us understand the issue, where practical.

Email support@gymzelo.com or call +1 (770) 989-0808.